3 Ways to Tell a Story that Resonate with Customers

Twenty years ago, I used to listen to a San Francisco-based radio show every Friday at 4:59 p.m., right at the onset of happy hour and the beginning of the weekend. The show was a minute-long run down of the day’s headline news and ended with the announcer, Scoop Nisker, proclaiming, “If you don’t like the news you just heard, then go out and make some of your own!” How timely is this advice today, when people don’t just buy products—they buy the stories behind the products and the companies. It’s more important than ever to have a story to
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Fixing Talent Management Blind Spots

Look Carefully, Dig Deeper, Connect the Dots Let’s get real: a talent strategy isn’t about musical chairs and who sits in what seat and when. It’s about building an authentic culture around people—all people—honoring them and enabling them to unleash the best they have. Given the opportunity, everybody brings something to the table. Managing talent is not easy.  But companies that do it right—invest the time to make the process an integral part of strategic imperatives and align it to their purpose, requisite leadership skills, mission and goals—thrive.  Moreover, in the age of the humanization of the workforce, a robust
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Take the Fear out of Performance Evaluations

Understanding and evaluating others is the innate leadership trait and ability to see the individuality in others and to recognize a person’s perspective and how that perspective was formed. Demonstrating brilliance in managing the performance of employees is evident when leaders demonstrate authenticity and drive the right dialogues therein. The very fact that a performance management process exists in an organization is recognized and acknowledged by high-performers as the means and vehicle in which their hard work, performance and potential is recognized and rewarded. However, performance management is typically viewed as a necessary evil, a one-sided affair (usually favoring the
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Growing Leaders in Labs – The Benefits of Experiential Learning

Doing begets learning. Study after study has shown that the most effective way to retain training is to put it to practical use right away. Yet the pace of competitiveness often leaves little time for training, and even less time for training that doesn’t produce results. Employees are experiencing increased performance demands on both results and behaviors. Companies want instant yet long-lasting results, and because of this, learning new skills–particularly leadership skills–has become even more challenging. Read more.
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RIP Performance Reviews

The eradication of performance reviews is the best thing the modern work world has seen in recent times.RIP! This drumbeat has been building for some time, and now several major U.S. companies, including General Electric, Accenture, The Gap, Deloitte, and Adobe Systems, have bid their adieus to a practice that has done very little to advance company performance, people-centered cultures, and employee engagement. Managers and employees alike generally have a negative response to the words “annual performance review.” The reason for this is that companies have focused too much time on systems, compliance, and quantitative metrics—all impersonal measurements. They should
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Learn the Greatest Leadership Skill of All – 3 Ways to Build Empathy

Decision-making? Persuading others? Coaching? Being creative? Developing others? None of these great and essential leadership competencies or skills can come close to what I believe is the greatest of them all. The greatest leadership skill of all time is empathy. No other living organism has the skillset of empathy as much as human beings do. Potentially dolphins, elephants and certain monkey species may have empathetic orientation but the jury is still out on that. Human beings are the most equipped with this skill and have proven its power time and time again. Sadly, though, we do not utilize it enough
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6 Ways to Master the Art of Dialogue

True dialogue is an art form. It’s more than just a chat over coffee, a lengthy email string, or a series of texts. Dialogue is a form of conversation where people genuinely try to access different mindsets, ideologies, and perspectives to enable growth. In an organization where dialogue is revered and expected, transformation starts to happen—for both the organization and its people. A culture of dialogue allows teams to uncover ideas and innovation not previously held by any of the individuals in the group. Employees can learn from one another, share ideas, and help get the best out of each
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Five Essential Measurements for Making the Right Hire

Effective talent management starts with hiring the right employees—those who can help a company build value and delight its customers. In fact, studies show that organizations that place emphasis on managing talent strategically and continuously are more successful. According to research by Deloitte, they are three times more likely to report highly engaged employees. Read more.
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